Group Terms & Conditions

London Horse Guards
Proposed Rates

Rates are subject to change until deposit is received and services are booked. All prices are based on current exchange rates. We reserve the right to change prices in event of currency fluctuations or unforeseeable events.

Deposits and Payments

Group proposal is valid for 14 days. To begin confirmation process and secure space, a refundable group deposit is required within 14 days of initial proposal. You will be advised if any suppliers require additional deposits which may in some cases be non-refundable. Please refer to your group proposal.

Final payment due dates vary according to group style. Please refer to your group proposal for deposit and final payment schedule.

Payments can be made by credit card or agency check payable to Journeys Connect. A $30 fee will be added for any check returned to us due to lack of funds.

Cancellation Policies

Please refer to your group contract as cancellation terms vary by group and specialty program.

Change Fees

After final payment deadline, there is a $75 per change fee on land components. No changes will be accepted to the land itinerary within 30 days of departure. Once airline tickets have been issued, it becomes the agent’s responsibility for any fees imposed by the airline for voluntary changes including misspelled passport names. Air change fees are subject to airlines’ policies.  If any of our suppliers charge penalties, they will be passed on to you.


We strongly suggest purchasing travel insurance. Travel insurance is offered at 9% of per person cost. This must be booked and paid in full 95 days prior to departure. For travelers on offered escorted tours, trip cancellation protection provided is by Trip Mate Inc. All claims are to be made to Trip Mate Inc. at 800-888-7292 or 9225 Ward Pkwy Suite 200, Kansas City, MO 64114. Website is

Click here for a full description of coverage

Group Air Policy

In order to confirm a group rate, a minimum of 10 passengers is required per gateway. If different flights are requested, the group drops below 10 or group air is sold out, as passenger names are received, available individual airfares will be booked.  Air will be subject to airlines’ available fares, deposit, penalty and ticketing requirements. Airline penalties vary and are subject to the applicable airline’s policy.

Airlines require exact spelling of names, including middle names and initials, as they appear on passengers’ passports. If they are not given to us correctly, we cannot be held responsible for any change fees or denied boarding. The deadline for name submission varies per airline and will be advised at time of booking. Name changes can result in auto cancellation of the booking. Air will have to be re-booked subject to availability and current fares. Seat assignments cannot be done in advance for groups and will be assigned at the airport. Any change in a seat request would result in auto cancellation of the booking.

The airlines reserve the right to increase airfares, taxes and fuel surcharges until ticketed so no airfare is guaranteed until final payment is received. You will be advised of any additional payment required.

Air Arrangements 

Journeys Connect is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you miss your departure flight, it is your responsibility to work with the airline on which you are ticketed to reach your destination. Journeys Connect is not responsible for any additional expenses you may incur prior to joining your trip. We are not responsible for and will not provide any refund for portions of trips missed due to canceled, rescheduled, or delayed flights.

For air purchased through Journeys Connect, if any air schedule requires an overnight stay in a gateway city, it is the client’s responsibility to secure accommodations is at client’s expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.

If you make your own flight arrangements, Journeys Connect will not be responsible for any loss resulting from cancellation or changes in international gateways or travel dates. We recommend that you do not purchase airline tickets with high penalty charges for changes.

Airport Transfers

A group arrival and departure transfer are included unless otherwise requested. Passengers deviating from the group flights will be required to make their way to the hotel. No refund will be given for missed services.

Hotel Accommodations

Hotel accommodations are subject to availability at the time of quote. If Journeys Connect is unable to confirm hotels the quote is based on, we will attempt to secure space at a similar hotel of equal standard. We may have to book outside of your requested cities if there are conventions or sporting events occurring when the group is schedule to be there. Hotels will be booked upon receipt of land deposit and signed contract.

Single and triple room requests:
Single and triple rooms are on a request basis and subject to availability. They may not be available at all properties. 

Check in: 
Check-in at the hotels is normally 2:00pm. The hotels will try to accommodate earlier arrivals but this is not guaranteed.

Refunds and Unused Services

No refunds will be made for unused services or vouchers once travel arrangements have commenced.

Travelers Who Need Special Assistance

You must report any disability requiring special attention while on tour or on cruise to Journeys Connect at the time the reservation is made. Journeys Connect will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor is it responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. The Americans with Disabilities Act is only applicable within the United States and facilities for disabled individuals are limited outside its borders. Most transportation services, including the touring motorcoach, are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance and must assume full responsibility for their well-being.

Although some of our ships have elevators, many of our small ships (e.g. river cruise vessels) do not. Passengers requiring ship elevators should inquire before making reservations. Additionally, most stateroom doors and restrooms are not wide enough to allow access by standard wheelchairs, and bathrooms and other doorways may be fitted with coamings. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor. Motorized scooters are not typically suitable on international tours or river cruises.


Due to limited capacity on motor coaches, there is a limit of one suitcase per passenger. Any fees for excess baggage weight assessed by the airline are the responsibility of the passenger.


Porterage of one suitcase per passenger is included.

Gratuities & Service Charges

All local service charges are included on confirmed items. Tips to your driver/chauffeur are not included and are at your own discretion. Tipping guidelines:

● Ireland driver/guide: 5 – 7 Euros per person, per day
● UK tour director: 3 – 5 GBP, driver 2 – 4 GBP, guide 1 – 3 GBP per person, per day
● Rest of Europe: Drivers and guides: 2 – 4 Euros per person, per day

City Taxes

Some European cities charge a local city tax, which must be paid by the passenger directly to the hotel at check-out. If your itinerary includes cities where local city tax applies, you will be advised in your initial group proposal.


Smoking is not allowed on transportation that is exclusively provided by Journeys Connect.


All package prices listed herein are per person and are based on double occupancy unless otherwise noted. . Prices are subject to change. Brochure prices are Land/Tour only. Prices exclude airfare. Contact Journeys Connect to acquire up to the minute air rates.

Visas & Passports

You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed and are responsible for obtaining all visas and entry documents independently. Journeys Connect is not responsible for providing you with specific visa and passport information or documentation and Journeys Connect cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements.

Golf Bookings

Handicap certificates or cards may be required at most top courses. An introductory letter from a PGA professional may be used as a substitute in some cases, once handicap is noted. Standard handicap limits are 24 for men and 36 for women. All golf is arranged as stated herein. We reserve the right to substitute golf courses listed herein for golf courses in similar categories as conditions may require. Golf courses are categorized by the opinions of the Journeys Connect staff.

Not Included In Your Group Vacation Price

Federal inspection fees for the Federal U.S. Customs and Immigration; International Air Transportation tax; agricultural tax; other per person taxes imposed by government entities; airport taxes and fees including the September 11th Security fee up to $10 per person, Passenger facility charges up to $18 per person, Federal domestic flight segment fees up to $3.50 per segment and U.S. and International arrival and departure, and other government imposed fees up to $300 per person; port taxes; passports; visas and vaccinations; tips to your Tour or Cruise Director, Local Host, driver, Local Guides, and/or ships’ crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted Tour Operator menu as presented at a hotel or restaurant (these extra items will be billed to you before leaving the hotel, ship, or restaurant); optional excursions; airport transfers on non-qualifying flights; porterage at airports and train stations; Travel Protection premiums; excess baggage fees; and all other items not specifically mentioned.


Journeys Connect reserves the right to determine eligibility for requested refunds. All claims for refunds must be submitted in writing within 30 days of end of travel date. Customarily there are no refunds on river cruises.

Special Requests

Special requests if confirmed are subject to availability.


Please be aware that during your participation in vacations operated by Journeys Connect, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; the forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Journeys Connect and its affiliates will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Journeys Connect or it affiliate will use its best efforts to ensure that adequate measures are taken.

Itinerary Changes – Cruises

In the event of water level problems on stretches of any river, it may be necessary to operate part of the itinerary by motorcoach. Journeys Connect reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations render it advisable or necessary. Journeys Connect or its affiliates will not be responsible for any loss or expense caused by reason of such changes.

Journeys Connect reserves the right to cancel, advance, or postpone any scheduled tour and/or sailing date and may, but is not obligated to, substitute another vessel, and shall not be liable for any loss whatsoever to tour/cruise participants by reason of any such cancellation, advancement, or postponement. In the event of cancellation by Journeys Connect only, tour/cruise participants’ only right of recourse shall be to a refund of monies paid to said operator in connection with such tour/cruise. In the event of charters of the vessels, strikes, lockouts, riots, or stoppage of labor for whatever cause or for any other reason whatsoever, Journeys Connect may at any time cancel, advance, or postpone any scheduled sailing and may, but is not obliged to, substitute another vessel and shall not be liable for any loss whatsoever to tour/cruise participants by reason of any such cancellation, advancement, or postponement.

Optional Excursions & Activities

The air carriers, accommodations, and other suppliers (referred to as “the Suppliers”) (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing optional activities and excursions (“the Services”) in the area of the vacation itinerary that are available for booking are not run, supervised, or controlled in any way by Journeys Connect. These services are provided by local operators or other third parties that are entirely independent of Journeys Connect, which has no control and has no right of control over the operations of these independent contractors.

Such activities and excursions do not form any part of the product or services sold to you by Journeys Connect or of these Terms and Conditions, even where Journeys Connect  suggests particular operators/other third parties and/or assists you in booking such activities or excursions. Your contract for such activity or excursion will be with the organizer or operator of that activity or excursion and will be subject to its Terms and Conditions, which may contain exclusions or limitations of liability. Journeys Connect  has no liability for any such activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the activity or excursion.

Any advice or assistance on or with any activity or excursion provided by any local representative does not mean or imply that the activity or excursion is sold, supervised, or controlled by the Tour Operator or that any such advice or assistance is given on behalf of the Tour Operator. Vacation participants are asked to check with the operator of any activity or excursion and the applicable Terms and Conditions before booking.


Payment of the trip itinerary constitutes consent to all Legal policies and terms and conditions described here. Neither the Operator nor any mentioned or unmentioned sub-agents/affiliates shall be held responsible for any personal injury, property damage or other loss a passenger incurs on any tour arising from acts or omissions by any air carrier, public transport company, hotel, car rental company, subcontractor or other person or organization, whether or not such company is rendering any services supplied on the tour. All tickets and vouchers are issued and supplied subject to the foregoing and to any and all terms and conditions under which transportation and services are provided. Journeys Connect  accepts no responsibility for losses or expenses due to delay or changes in schedules, flight cancellations or misconnections due to mechanical problems, sickness, quarantine, weather, acts of God, strikes, government actions, war, terrorism or other circumstances beyond its control. Passengers must bear all such losses or expenses. To guard against unforeseen circumstances, we recommend you purchase our optional travel protection plan offered with each booking. Journeys Connect  reserves the right to alter prices at any time prior to departure and without prior notice if circumstances so warrant. Any devaluation or revaluation of currencies may affect published prices.

Global Consolidated Services USA Inc. (Tax ID #61-1452112), the Operator, is responsible for fulfillment of all products and services purchased regardless of affiliates used. Purchaser’s credit card will be charged by Journeys Connect and will appear as follows on credit card statement:

“Journeys Connect”